Customer Success & E-Commerce Executive – Food Service / FMCG

Customer Success & E-Commerce Executive – Food Service / FMCG

We Are looking to hire a dynamic and customer-oriented Customer Success & E-Commerce Executive to join its growing team.

For a one of Egypt’s leading food supply and distribution companies, serving Hotels, Restaurants, Catering, Retail, and Foodservice sectors with premium imported products and internationally recognized brands.

Location: Egypt
Position: Customer Success & E-Commerce Executive
Industry: Food Service / FMCG / HORECA

Employment Type: Full Time

Key Responsibilities:

• Manage and enhance customer experience across all sales and digital channels.
• Handle customer inquiries, orders, complaints, and follow-ups professionally and efficiently.
• Coordinate online orders and ensure smooth order processing and delivery.
• Support and monitor e-commerce operations and online platforms.
• Build strong relationships with customers and key accounts to ensure customer retention and satisfaction.
• Coordinate with sales, operations, warehouse, and logistics teams to ensure service excellence.
• Monitor online customer feedback, reviews, and market trends.
• Support digital sales growth and identify opportunities to improve customer engagement and online performance.
• Prepare reports related to customer success, e-commerce performance, and customer satisfaction.

Requirements:

• 2–5 years of experience in Customer Success, E-Commerce, Customer Service, or Commercial roles.
• Experience within FMCG, Food Service, Retail, or HORECA industry is highly preferred.
• Good understanding of e-commerce operations and online customer management.
• Strong communication, coordination, and problem-solving skills.
• Customer-focused mindset with commercial awareness.
• Good command of English.
• Bachelor’s degree in BA or any related field.

What We Offer:

• Competitive salary package.
• Career growth opportunities within a leading organization.
• Dynamic and professional work environment.
• Exposure to premium international brands and market-leading operations.